Frequently Asked Questions
On this page, we provide answers to some of the most frequently asked questions about our company, products and services. If your question does not appear below, please contact Display Warehouse directly for additional information.
No, we do not have a minimum order to purchase our merchandise. We will ship any order, any size and anywhere in the USA, Canada and Puerto Rico.
We accept all major credit cards: Visa, Mastercard, and American Express. We also accept PayPal. Unfortunately, we do not ship COD.
The majority of our packages are shipped by FedEx or UPS unless the weight or dimensions of the shipment require it to ship by common carrier or it is determined that shipping via common carrier is the most economical.
All merchandise is F.O.B. San Diego, California unless otherwise noted.
Typically it takes 24-48 hours to ship in stock merchandise purchased between Monday through Friday. If you place your order on Saturday or Sunday, your order will ship on the next business day.
Temporarily out of stock merchandise are not available to ship immediately. In the event something is backordered due to production delays or inventory shortages, there will be a delay of the arrival of your item to our warehouse or your business location. When possible, we will post expected ship dates in your invoice. Or you can call us at 1-800-842-5501 for up-to-date shipping information.
For custom displays and special orders, please call us at 1-800-842-5501 to speak with a customer service representative for tracking information.
If you receive your merchandise and decide that you would like to return it you must obtain prior authorization from customer support, along with a Return Authorization Number. Every return is subject to a 10% restocking fee and must be returned within 30 days of the invoice date. CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING CHARGES ON RETURNS (OUTGOING AND INCOMING.)
For merchandise that was drop-shipped, factory returned policy applies. Special orders, imprints orders, custom orders and used items are non-returnable.
All items must be returned in the original carton and packaging , and must be in new condition as determined by Display Warehouse, Inc.
For damaged merchandise, you must report damages within 15 days of receipt (carriers will not honor claims after 15 days).
For FedEx or UPS shipments: When damaged merchandise is discovered after opening, IMMEDIATELY report the damage to Display Warehouse, Inc. DO NOT attempt to return merchandise yourself. Keep original carton and all packaging materials.
For Motor Freight shipments: If your merchandise was delivered damaged, note the damage on both the driver's copy and your copy, and have the driver sign both copies. You can also file a claim with the carrier. If concealed damages are found, keep the carton and call the carrier for an inspection report. If we can be of any service to help file claims, call our customer service center. DO NOT REFUSE OR RETURN DAMAGED GOODS TO DISPLAY WAREHOUSE.
For missing merchandise, please call us at 1-800-842-5501 or email us at firstname.lastname@example.org
and let us know what you are missing. We will do our best to get you those missing parts right away!
Yes, we do! Our showroom is located in sunny southern California at 8860 Kenamar Drive, Suite 307, San Diego, CA 92121. You don't need an appointment, so go ahead and drop in to see us. We are open Monday through Friday, from 8:00AM to 4:30PM (PST).
We strive to have enough inventory available for our customers, but occasionally we underestimate the popularity of an item. We may offer backorders for select items, and we will ship separately as soon as they become available.
You can contact us in three simple ways, whether online, by telephone or you can write to us.
Toll Free Phone: 1-800-842-5501